Privacy Policy for Sonic Bloom Studios

This Privacy Policy describes how Sonic Bloom Studios ("we," "us," or "our") collects, uses, and shares information about you when you use our website, sonicbloomstudios.com, and our services. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy applies to all visitors, users, and others who access or use our services.

1. Information We Collect

We collect several types of information from and about users of our services, including:

1.1. Personal Information

This includes information that can be used to identify you personally, such as:

• Contact Information: Name, email address, phone number, and postal address. This information is collected when you contact us through our website, book a session, or subscribe to our newsletter.
• Account Information: If you create an account on our website (for instance, for accessing client portals), we collect your username, password, and other registration details. We use secure hashing algorithms to protect your password.
• Payment Information: When you make payments for our services, we collect necessary payment information, such as credit card details or bank account information. We utilize secure payment processors and do not store your complete payment information on our servers.
• Communications: Records of your communications with us, including emails, phone calls, and chat logs. We may record calls for quality assurance and training purposes, but we will always inform you if a call is being recorded.

1.2. Non-Personal Information

This includes information that does not directly identify you but may relate to you, your computer, or your device. This information may include:

• Usage Data: Information about how you use our website and services, such as pages visited, links clicked, and time spent on our site. We use this data to improve our website's functionality and user experience.
• Log Data: Technical information, including your IP address, browser type, operating system, device identifiers, and access times. This data helps us troubleshoot technical issues and prevent fraud.
• Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing behavior. You can control cookies through your browser settings. Please see our Cookies Policy for more detailed information.

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1. Providing and Improving Our Services

• Service Delivery: To provide the services you request, such as recording, mixing, and mastering audio. This includes using your contact information to schedule sessions and deliver finished products.
• Personalization: To personalize your experience on our website and tailor our services to your specific needs. For example, we might recommend specific engineers or services based on your past projects.
• Website Improvement: To analyze website usage and improve the functionality and user experience of our site. We use analytics tools to track user behavior and identify areas for improvement.
• Customer Support: To respond to your inquiries and provide customer support. Our support team is trained to handle your requests promptly and efficiently.

2.2. Communication

• Marketing Communications: To send you promotional emails and newsletters about our services, special offers, and upcoming events. You can opt out of receiving these communications at any time.
• Service Announcements: To send you important notices and updates about our services, such as changes to our terms of service or privacy policy.
• Transactional Emails: To send you emails related to your transactions with us, such as booking confirmations and payment receipts.

2.3. Legal Compliance

• Legal Obligations: To comply with applicable laws and regulations. This includes responding to legal requests and preventing fraud.
• Protecting Rights: To protect our rights and the rights of our users. This may include investigating and preventing violations of our terms of service.

3. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

• Encryption: Using encryption to protect sensitive information transmitted online. We use SSL/TLS encryption to secure data transmitted between your browser and our servers.
• Access Controls: Limiting access to your information to authorized personnel only. Our employees are trained on data security best practices and are required to adhere to strict confidentiality agreements.
• Regular Security Assessments: Conducting regular security assessments and audits to identify and address vulnerabilities. We work with security experts to ensure our systems are protected against the latest threats.
• Secure Storage: Storing your information on secure servers with appropriate physical and technical safeguards. Our servers are located in secure data centers with 24/7 monitoring and access control.

While we strive to protect your information, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

4. Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to access the personal information we hold about you. You can request a copy of your data by contacting us at the email address provided below.
• Correction: You have the right to correct any inaccuracies in your personal information. Please contact us if you believe the information we hold about you is incorrect.
• Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions. We may need to retain certain information for legal or business purposes.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
• Restriction: You have the right to request the restriction of the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

To exercise these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within a reasonable timeframe.

5. Sharing Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We share information with service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer support. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
• With Your Consent: We may share your information with third parties with your consent.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of our relationship with you;
• The existence of any legal obligations;
• Whether retention is advisable considering our legal position (such as, regarding applicable statutes of limitations, litigation or regulatory investigations).

7. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information as soon as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on our website and update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Sonic Bloom Studios
121 Music Row
Nashville, TN 37203
Phone: (615) 555-7664
Email: [email protected]

Last Updated: October 26, 2025